Refund policy

1. Refund Eligibility

   Customers are eligible for a full refund within the first seven (7) calendar days following the date of purchase.

2. Refund Process

   To request a refund, customers must contact our customer support team at hello@toastie.ai with their order number and a brief reason for the refund.

3. Refund Timeframe

   Upon approval, refunds will be processed and credited back to the original payment method within ten (10) business days.

4. Late or Missing Refunds

   If you haven't received a refund within the stipulated timeframe, first check with your bank or credit card company. It may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact us at hello@toastie.ai.

5. Discounted Speeches

   Speeches purchased using a discount/coupon code are not eligible for refunds.

6. Amendments to the Refund Policy

   ToastieAI reserves the right to amend this refund policy at any time. All amendments will be posted on this page.